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Delivery Information

DELIERY

Delivery is Free on all store items to UK Mainland as per our standard service, which is Monday - Friday only.  Standard  delivery  is  between 8am  and  6pm. Saturday deliveries may be available on certain products at extra charge. Our aim is to dispatch all UK mainland orders next day (Mon  - Fri, not inc. Bank Holidays) from your  order confirmation. If you wish to cancel your order after it has been dispatched, you will be charged for both delivery and collection cost. If you are unavailable when our delivery partner  tries  to deliver your order, they will  usually  try to deliver again the next  working  day or they will drop a card in to offer you a collection from a local collection point. If you should refuse delivery of goods, or are not available to accept the delivery on both delivery attempts, you will be required to cover any extra costs incurred. All quoted delivery prices are for most UK Mainland addresses. Northern Ireland (BT), Isle of Wight  (PO30-37), Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G,  KY,  PH,  DD, AB,  IV, KW),  Outer Hebrides and the Shetland Isles (HS, ZE) will incur additional charges and may also experience delivery delays; morning, Saturday  and "next working day" deliveries are optional and will also incur additional charges. We  will  only  deliver  goods  to  the  address  provided  on  your  order. If another delivery address is provided after an order is received, we will make further checks to verify this address and once verified we will dispatch your order accordingly. An extra delivery may be required if our quoted delivery post coded areas are breached. We will contact you to discuss in more detail if this is the case.

SIGNING FOR GOODS

Upon delivery of goods please check them carefully for signs of possible damage before you sign to say that you have received them in good condition. It is not always possible to determine if the internal contents have been damaged and we strongly advise you to cross out the word ‘Received in good condition’ and write ‘Damaged’ before you sign, or to write ‘Damaged’ above your signature. This is to ensure that if necessary, a claim can be made against the courier company. If you receive a parcel, which is obviously damaged beyond all levels of acceptability, please REFUSE delivery. Do not sign for the items, and then contact us immediately by calling Three Star Trading Limited on 07896929009 stating the reason for refusal.